Shipping policy

SHIPPING POLICY

Last updated: 9 August 2026

TapReviews ships physical products to customers in Australia and the United States. Our products are fulfilled and dispatched by third-party suppliers.

ORDER PROCESSING

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Before dispatch, we may need to verify your order, payment or delivery address. Orders cannot always be changed or cancelled after fulfilment has started.

Processing and delivery estimates are displayed during checkout or provided in your order confirmation where available.

DELIVERY TIMES

Delivery times are estimates and are not guaranteed. Delivery begins after the order has been processed and dispatched.

Delivery times can vary depending on:

• The product and supplier location
• The delivery destination
• Carrier capacity and delays
• Customs processing
• Public holidays or severe weather
• Events outside our reasonable control

Products from the same order may be supplied by different fulfilment partners. They may be shipped separately and arrive at different times.

SHIPPING DESTINATIONS

We currently ship to:

• Australia
• United States

An order may be rejected or cancelled if we cannot deliver to the address provided. If we cancel an order after payment, we will refund the amount paid for the affected product.

SHIPPING COSTS

Available delivery options and shipping charges are displayed during checkout.

Shipping charges may vary depending on the product, supplier, destination, parcel size and selected delivery method.

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after fulfilment has started.

TRACKING

We will send tracking information when it is available.

Tracking may take several business days to update after dispatch. Some carriers or delivery methods may provide limited tracking information.

If your order contains multiple products, you may receive more than one tracking number.

UNITED STATES ORDERS

Orders delivered to the United States may be subject to import duties, taxes, customs charges or carrier fees imposed by the destination country.

Unless checkout states otherwise, these charges are the customer’s responsibility. TapReviews does not control these charges and cannot predict their amount.

CUSTOMS DELAYS

International orders may be delayed during customs processing. TapReviews is not responsible for customs delays outside our reasonable control.

Customers are responsible for providing any information reasonably required by customs or the delivery carrier.

DELIVERY DELAYS

If tracking has not updated for an unusual period or your parcel has not arrived within the estimated timeframe, contact us at raminsad123@gmail.com.

Please include your order number and delivery details. We will investigate the shipment with the supplier or carrier.

A delay does not automatically mean that a parcel is lost. We may need to complete the carrier’s investigation before confirming the appropriate resolution.

LOST PARCELS

If a carrier confirms that a parcel is lost, contact us at raminsad123@gmail.com.

We will work with the supplier and carrier to provide an appropriate resolution, including any remedy required under applicable consumer law.

DAMAGED PRODUCTS

If a product arrives damaged, contact us as soon as reasonably possible.

Include:

• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the parcel and shipping label where practical

Please keep the product and packaging until we provide instructions.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate delivery information.

If a parcel cannot be delivered because the address was incorrect, incomplete or inaccessible, additional shipping charges may apply before it can be sent again.

We will not charge additional shipping costs where the delivery problem was caused by TapReviews, our supplier or the carrier.

DELIVERY CONFIRMATION

A carrier’s tracking information may be used as evidence of delivery.

If tracking shows that a parcel was delivered but you cannot locate it, please:

• Check the delivery area and any safe locations
• Ask other members of your household
• Check with neighbours or building management
• Contact the carrier
• Contact us if the parcel is still missing

CONSUMER RIGHTS

Nothing in this Shipping Policy excludes or limits rights that cannot legally be excluded.

Australian customers have rights under the Australian Consumer Law. Depending on the circumstances, customers may be entitled to a repair, replacement, refund or another remedy if goods are faulty, damaged, unsafe, materially different from their description or not delivered as agreed.

CONTACT US

For shipping or delivery questions, contact:

TapReviews
Email: raminsad123@gmail.com
Website: https://tapreviews.store