Refund policy
RETURN AND REFUND POLICY
Last updated: 9 August 2026
We want you to feel confident ordering from TapReviews. This policy explains our 14-day change-of-mind return process and your rights when there is a problem with a product.
CHANGE-OF-MIND RETURNS
You may request a change-of-mind return within 14 days after your order is delivered.
To request a return, email raminsad123@gmail.com with:
• Your name
• Your order number
• The item you want to return
• The reason for the return
Please wait for our return instructions before sending the item. Our products are fulfilled by third-party suppliers, so the return address might differ from the address shown on the parcel.
To qualify for a change-of-mind return, the product must be:
• Unused and unworn
• In its original condition
• In its original packaging
• Returned with all accessories and included components
You are responsible for change-of-mind return shipping unless we agree otherwise. We recommend using a tracked shipping service. Original delivery charges are not refundable for change-of-mind returns.
NON-RETURNABLE ITEMS
Change-of-mind returns might not be available for:
• Personalised or made-to-order products
• Perishable goods
• Gift cards
• Sealed hygiene-sensitive products after the seal has been opened
Any product-specific return restriction will be disclosed before purchase. These exclusions do not limit any rights that cannot legally be excluded.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
Please contact us as soon as reasonably possible if your product:
• Arrives damaged
• Is faulty or unsafe
• Is materially different from its description
• Is not the product you ordered
• Does not perform as reasonably expected
Email raminsad123@gmail.com with your order number, a description of the problem and clear photographs where practical.
We may reasonably assess the product before confirming the appropriate remedy. Do not dispose of or return the product until we provide instructions.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation or compensation, depending on the circumstances.
These rights apply separately from, and may continue beyond, our 14-day change-of-mind period. Nothing in this policy excludes or limits rights that cannot legally be excluded.
Where applicable law requires us to cover reasonable return costs for a faulty, damaged or incorrect product, we will do so.
REFUNDS
Once an approved return is received and assessed, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.
If only part of an order is returned, the refund will apply only to the approved returned item unless otherwise required by law.
EXCHANGES
The fastest way to request a different item is to contact us at raminsad123@gmail.com. Exchanges are subject to product availability and the conditions in this policy.
CANCELING OR CHANGING AN ORDER
Contact us as soon as possible if you need to cancel an order or change its delivery details.
Because orders are sent to suppliers for fulfilment, we cannot guarantee that an order can be changed or cancelled after processing has begun. This does not affect any cancellation right available under applicable law.
CONTACT US
For returns, refunds or questions about this policy, email: