Last updated: 9 August 2026
We want you to be comfortable ordering from TapReviews. This policy explains our 14-day change-of-mind process and your rights when a product has a problem.
Change-of-mind returns
You may request a change-of-mind return within 14 days after delivery. Before sending anything, email raminsad123@gmail.com with your order number and the item you want to return. Because our products are fulfilled by suppliers, we will provide the correct return instructions and return address.
To qualify for a change-of-mind return, the item must be unused, unworn, in its original condition, and returned with its original packaging and included accessories. Do not send a return to the address on the parcel unless we confirm that address in writing.
Unless we agree otherwise, you are responsible for change-of-mind return shipping. We recommend using a tracked service. Original shipping charges are not refundable for a change-of-mind return.
Items that cannot be returned for change of mind
Change-of-mind returns may not be available for personalised or made-to-order items, perishable goods, gift cards, or sealed hygiene-sensitive goods after the seal has been opened. Any product-specific exception will be disclosed before purchase. These exclusions do not limit rights that cannot lawfully be excluded.
Faulty, damaged, or incorrect products
Please contact us as soon as reasonably possible if an item is faulty, unsafe, damaged in transit, materially different from its description, or not the item ordered. Include your order number and clear photographs where practical. We may reasonably assess the item before confirming the appropriate remedy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund, cancellation, or compensation. These rights are separate from and may extend beyond this 14-day change-of-mind policy. Where the law requires us to bear reasonable return costs for a faulty product, we will do so.
Refund timing
Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the funds. We will notify you when the refund has been processed.
Contact
To request a return or other remedy, email raminsad123@gmail.com. Please wait for return instructions before posting an item.